Help Desk Technician

McAllen, TX

Full Time

Department of Justice (DOJ)

Mid Level

ROLE
We are seeking an experienced Help Desk Technician to support the United States Attorney’s Office for the Southern District of Texas (USAO SDTX) in McAllen, TX. This position plays a critical role in ensuring the functionality and reliability of computer systems, networks, and user support services in a secure federal environment. Your responsibilities will focus on providing end-user technical support, troubleshooting hardware and software issues, maintaining local area networks and peripherals, and ensuring the smooth operation of IT systems that support ongoing litigation and administrative functions.

This is a full-time opportunity in which we'll provide competitive pay, comprehensive benefits, and job stability and security.

Apply today!

RESPONSIBILITIES

Deliver troubleshooting assistance and problem resolution for computer systems across diverse environments
Support personal computers, servers, and local area networks (LANs) used in federal office settings
Support PC and network environments, including printers, scanners, and other peripherals
Install, test, and repair computer hardware and software within networked environments
Configure operating systems and application software according to agency requirements
Respond to end-user support needs via telephone, email, or in-person interactions
Train users on proper operation of PC desktop hardware and common software packages
Diagnose hardware and software issues using technical tools and best practices
Coordinate computer system repairs with appropriate service providers or internal staff
Resolve system and network-related issues through direct support and technical collaboration
Participate in the evaluation of system configurations and software performance
Provide general help desk support through multiple communication channels

REQUIRED KNOWLEDGE & SKILLS

Hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported
Excellent oral and written communications skills
Pleasant telephone manner skills

REQUIRED EXPERIENCE

Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users
Expert-level proficiency in Microsoft Word, Excel, and Outlook or equivalent government office software

PREFERRED EXPERIENCE

Experience teaching/training involving computer applications, preferably database, imaging, or other automated litigation support applications
Experience in automated litigation support
Experience with Department of Justice office automation environments

EDUCATION

High school diploma or equivalent required
Undergraduate degree preferred

LOCATION

McAllen, TX 78501

TELEWORK

Not eligible for telework

CLEARANCE

U.S. citizenship is required as it supports the U.S. federal government

CLIENT

U.S. Department of Justice

TRAVEL

Travel is not required

WORK HOURS

40 hours
8 hours a day
5 days a week

EMPLOYMENT CLASSIFICATION

Employment Classification Eligibility — Nonexempt

RELOCATION

Not eligible for relocation benefits

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KMRG, LLC is an Equal Opportunity/Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, ancestry, national origin, age, marital or civil partnership status, mental disability, physical disability, medical condition, pregnancy, maternity status, political affiliation, military or veteran status, genetic information, traits historically associated with race, or any other basis prohibited by federal, state, and/or local law.

Other Considerations. Applicants will be subject to a background investigation. Individual’s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 100% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 100% of the time.

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