Program Support Specialist

Augusta, GA

Full Time

United States Army

Mid Level

ROLE
We are seeking an experienced General Clerk to support the Army Community Service’s Family Advocacy Program (FAP) at Fort Eisenhower in Georgia. Your responsibilities will center on providing in-person administrative support to help deliver prevention services to Soldiers and their families.

This is a full-time opportunity in which we'll provide competitive pay, comprehensive benefits, and job stability and security.

Apply today!

RESPONSIBILITIES
I. Client Support

Greet clients, assess needs, and ensure completion of required documents
Screen clients and conduct intake interviews for those requesting Family Advocacy Program services
Provide information on Family Advocacy services, resources, class instructions, and registration procedures
Schedule appointments for eligible Service and Family Members and relay required documentation prior to appointments
Complete intake assessments and enter client information into the Army Community Service (ACS) Client Tracking System

II. Administration

Deliver administrative support to promote child and family functioning for Service Members and their families
Provide administrative, clerical, typing, filing, and computer-related support
Prepare weekly schedules for timekeeping, intake, and home visits
Answer routine telephone calls, provide general information, and take messages as appropriate
Schedule briefings and meetings, and prepare related agendas, records, and minutes
Support the ACS FAP in preparing briefing materials and scheduling command briefings
Distribute films and training materials from the ACS/FAP resource library to clients

III. Data Management

Operate software and collect risk factor data from partner agencies by the 10th workday each month
Maintain files in accordance with the Army Records Information Management System (ARIMS)
Validate risk factor data and submit to the Major Command (MACOM) by the 5th working day of each month
Maintain contact records and enter data into the Army Family Web Portal
Organize data, reports, Risk Reduction actions, and Client Tracking System records
Input data into the database for tracking FAP training and command briefings
Analyze staff data collected through monthly ACS/FAP needs assessments
Collect, analyze, and maintain data from ACS management systems for planning and reporting per program guidance

IV. Technical Support

Demonstrate proficiency in Microsoft Office applications (e.g., Word, Excel, and PowerPoint)
Create graphics that support collected data for reporting and presentation purposes
Research training materials and promotional items, and prepare purchase requests to support FAP
Help maintain a comprehensive directory of military and civilian education and support services within a forty-mile radius
Update the list of installation commanders on a quarterly basis
Assist with purchase tracking by obtaining quotes and maintaining packing slips/invoices

V. Outreach Support

Coordinate with Marketing to develop flyers, brochures, and promotional materials for events, training, and seminars

KNOWLEDGE & SKILLS

Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
Skill in data entry, file management, and recordkeeping
Ability to interact with clients in a professional, respectful, and tactful manner
Strong written and verbal communication skills
Ability to coordinate meetings, prepare materials, and support briefings
Ability to collect, analyze, and manage data for planning and reporting

BACKGROUND

1 year experience working with a military/civilian social service agency or experience as a military Family Member required
2 years of documented experience with Microsoft Word, Power Point, and Excel required
Basic computer skills to be able to enter and retrieve data from management systems required
A valid unrestricted motor vehicle license required
Familiarity with Army Community Service (ACS) programs
Customer service experience preferred
Detail-oriented and organized

EDUCATION

High school diploma or equivalent required
Bachelor’s degree preferred

LOCATION

Augusta, GA, 30905

TELEWORK

CLEARANCE

U.S. citizenship is required as it supports the U.S. federal government

CLIENT

U.S Army

TRAVEL

Travel is not required

WORK HOURS

40 hours per week
5 days a week

EMPLOYMENT CLASSIFICATION

Employment Classification Eligibility — Nonexempt

RELOCATION

Not eligible for relocation benefits

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KMRG, LLC is an Equal Opportunity/Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, ancestry, national origin, age, marital or civil partnership status, mental disability, physical disability, medical condition, pregnancy, maternity status, political affiliation, military or veteran status, genetic information, traits historically associated with race, or any other basis prohibited by federal, state, and/or local law.

Other Considerations. Applicants will be subject to a background investigation. Individual’s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 100% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 100% of the time.

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Program Support Specialist

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