Front Desk Clerk

Creech AFB, NV

Full Time

U.S. Air Force

Entry Level

ROLE
We are seeking a Front Desk Clerk to support the U.S. Air Force’s Military and Family Readiness Center (M&FRC) at Creech Air Force Base (AFB) in Nevada. In this role, you will provide on-site front desk and administrative support to help the Military and Family Readiness Center serve customers efficiently, maintain accurate client records, and keep daily operations on track.

This is a full-time opportunity in which we'll provide competitive pay, comprehensive benefits, and job stability and security.

Apply today!

RESPONSIBILITIES
I. Customer Support:

Meet and greet customers upon entry to the M&FRC and provide immediate assistance
Answer the M&FRC main phone line within 3 rings and direct calls to the appropriate staff member
Ensure all customers sign in to document usage of computers in the Customer Resource Center
Provide Customer Resource Center orientations for walk-in customers and workshop participants

II. Data & Scheduling:

Perform data entry using Air Force Family Integrated Results and Statistical Tracking (AFFIRST) or other designated Department of Defense database as required
Maintain workshop schedules in AFFIRST and register participants for M&FRC classes, events and briefings
Use Microsoft Excel worksheets to maintain and transfer data to AFFIRST or other designated database
Conduct weekly checks of client computer usage and report improper computer use

III. Tech Support:

Assist customers with technical questions on use of computers and computer programs
Contact the Creech Communication Help Desk or create a Help Desk ticket for issues not rectified by the contractor
Troubleshoot computers, printers and scanners including loading paper, clearing paper jams and changing toner

IV. Resources & Equipment:

Maintain the reference library including books, CDs, websites and other resources
Catalog new materials within one week of receipt into AFFIRST and recommend additional resources for ordering
Track materials and equipment by checking resources in and out through AFFIRST and following up on overdue items

V. Center Operations:

Keep the Customer Resource Center neat and organized
Update brochure racks and bulletin boards with M&FRC information
Create and update marketing materials using Microsoft Word, PowerPoint and Publisher as needed
Prepare and duplicate worksheets and other documents and assist in assembling class materials
Set up the classroom for M&FRC classes and restore configuration and orderliness following classes when requested

VI. Admin Tasks:

Develop and publicize a monthly M&FRC events calendar using Microsoft Publisher when requested
Deliver posters on base and update dining facility tabletop holders by the last duty day of the prior month
Check the M&FRC mailbox weekly and distribute mail
Support kitchen details when necessary

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES

Knowledge of Microsoft Windows and Microsoft Office Suite (e.g., Word, PowerPoint, Excel, and Publisher)
Knowledge of correct grammar, spelling, punctuation, capitalization, and format
Ability to communicate effectively, both orally and in writing, using tact and courtesy
Must be able to read, write, speak, and understand English
Ability to become proficient in the AFFIRST database

REQUIRED EXPERIENCE

At least 1 year of related experience in a customer service environment

EDUCATION

High school diploma required
Undergraduate degree preferred

LOCATION

Creech AFB, NV 89018

TELEWORK

Telework is not authorized

CLEARANCE

U.S. citizenship is required as it supports the U.S. federal government

CLIENT

U.S. Air Force (USAF)

TRAVEL

Travel is not required

WORK HOURS

Monday–Friday, 0730–1630, excluding federal holidays

EMPLOYMENT CLASSIFICATION

Employment Classification Eligibility — Nonexempt

RELOCATION

Not eligible for relocation benefits

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KMRG, LLC is an Equal Opportunity/Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, ancestry, national origin, age, marital or civil partnership status, mental disability, physical disability, medical condition, pregnancy, maternity status, political affiliation, military or veteran status, genetic information, traits historically associated with race, or any other basis prohibited by federal, state, and/or local law.

Other Considerations. Applicants will be subject to a background investigation. Individual’s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 100% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 100% of the time.

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Front Desk Clerk

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