Front Desk/Data Entry Specialist

Robins AFB, GA

Full Time

U.S. Air Force

Entry Level

ROLE
We are seeking a Front Desk/Data Entry Specialist to support the U.S. Air Force Military & Family Readiness Center (M&FRC) at Robins Air Force Base (AFB) in Georgia. In this role, you will serve as the first point of contact for visitors and callers while providing scheduling, administrative, and data entry support that keeps M&FRC services organized, responsive, and accessible to clients.

This is a full-time opportunity in which we'll provide competitive pay, comprehensive benefits, and job stability and security.

Apply today!

RESPONSIBILITIES

Answer telephone calls and greet visitors at the Military & Family Readiness Center (M&FRC)
Direct clients to the appropriate staff member based on the nature of the visit or call
Schedule clients for classes, workshops, and other M&FRC services
Provide clear and accurate information on routine programs, services, and procedures
Enter and maintain client and program data in the Air Force Family Integrated Results Statistical Tracking (AFFIRST) system and Department of Defense (DoD) Transition Assistance Program (TAP) systems
Input Transition Assistance Program data and resources into required web-based applications
Send reminder emails to clients before scheduled classes and workshops
Maintain a neat, organized, and professional front desk area each day
Align chairs, materials, publications, and other front desk resources for client use
Ensure clients complete sign-in procedures and maintain accurate visitor records
Generate monthly client usage and data entry reports in the format required by management
Report inoperable equipment and front desk issues to M&FRC management
Support awareness of M&FRC programs and services during client interactions
Perform clerical and administrative support tasks that keep daily office operations running smoothly
Complete data entry tasks accurately and within required turnaround times

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES

Basic understanding of military protocol and support group organizations
Basic understanding of family systems in a military setting
Ability to communicate and work effectively with a diverse population.
Proficiency in applying and troubleshooting Microsoft Office Suite applications (e.g., Windows, Word, Excel, PowerPoint)
Strong customer service and communication skills

REQUIRED EXPERIENCE

Minimum of 1 year of experience working in customer service

EDUCATION

High school diploma or equivalent required
Undergraduate degree preferred

LOCATION

Robins AFB, GA 31098

TELEWORK

Telework may be authorized

CLEARANCE

U.S. citizenship is required as it supports the U.S. federal government

CLIENT

U.S. Air Force (USAF)

TRAVEL

Travel is not required

WORK HOURS

Monday through Friday from 0730 — 1630

EMPLOYMENT CLASSIFICATION

Employment Classification Eligibility — Nonexempt

RELOCATION

Not eligible for relocation benefits

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KMRG, LLC is an Equal Opportunity/Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, ancestry, national origin, age, marital or civil partnership status, mental disability, physical disability, medical condition, pregnancy, maternity status, political affiliation, military or veteran status, genetic information, traits historically associated with race, or any other basis prohibited by federal, state, and/or local law.

Other Considerations. Applicants will be subject to a background investigation. Individual’s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 100% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 100% of the time.

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Front Desk/Data Entry Specialist

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