E-Learning Administrator

Washington, DC

Full Time

Federal Trade Commission (FTC)

Mid Level

ROLE
We are seeking an experienced E-Learning Administrator to support the Federal Trade Commission (FTC), Human Capital Management Office (HCMO) in Washington, DC. Your scope of work involves managing the FTC’s LMS (eTrain2 on the Cornerstone platform), providing technical and administrative support, and ensuring seamless learning operations. You will be responsible for system configuration, troubleshooting, user management, course administration, reporting, and compliance to enhance employee training and development.

This is a full-time opportunity offering competitive pay, comprehensive benefits, and job stability. The role is primarily remote with occasional on-site visits at the FTC’s discretion.

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RESPONSIBILITIES
I. LMS Operations and Maintenance

Manage day-to-day operations of the LMS by ensuring functionality, reliability, and accessibility for users
Configure system settings, permissions, roles, and hierarchies to meet organizational needs
Perform regular updates, patches, and upgrades to the LMS platform
Act as the primary point of contact for LMS daily operations and end-user support
Maintain and monitor system performance
Partner with the team, instructors, and vendors to ensure optimal use of the LMS
Identify process and quality improvements by providing feedback on usage, defects, and enhancements
Monitor monthly releases for upcoming system changes and deployments
Conduct regular health checks on the Cornerstone platform by ensuring configurations align with FTC business needs
Develop and maintain standard operating procedures (SOPs) and user guides for the LMS
Document system changes, configurations, and integrations for reference
Develop system optimization improvements for the LMS
Design content playlists to enhance training accessibility
Improve LMS search capabilities to support user efficiency
Serve as the Designated Security Officer (DSO) for the LMS
Ensure compliance with FTC security policies and federal cybersecurity standards
Maintain data security and user access controls to align with FTC’s IT policies and government regulations

II. User Management

Create, update, and deactivate user accounts as necessary
Monitor and troubleshoot user access issues and ensure timely resolutions
Provide guidance and technical support to end-users, instructors, and course designers
Conduct training sessions for users, administrators, and course creators on LMS functionality
Generate and analyze user activity reports to identify engagement trends or system issues
Create and manage user structures (e.g., the creation of user groups and learning cohorts)
Manage course enrollment (e.g., progress tracking, etc.)

III. Course Management

Publish and archive online or blended learning solutions, assign training curricula, and add and delete resources
Manage the course asset library
Populate course information and assign learners
Develop and update standardized tools and reporting for ongoing access to learning information
Generate standard and custom reports
Analyze reporting data and recommend strategic direction to the Chief Learning Officer, technical managers, or others
Create and manage course structures and programs based on instructional designer specifications
Develop and maintain content pages for major agency-wide training initiatives
Track course revisions and history to identify faulty courses and resolve issues as needed
Build online assessments and evaluations in LMS for courses
Manage relationships with third-party vendors and facilitate the successful linkage of courses to FTC’s LMS
Assign and manage learning paths, certifications, and compliance training

IV. Training Innovation

Research and implement emerging learning technologies to enhance employee training (e.g., gamification, etc.)
Advocate for cultural change within FTC by introducing new instructional methodologies and digital learning formats
Evaluate the impact of changes to FTC’s IT infrastructure on LMS functionality and other learning technologies
Drive innovation in training and performance support by integrating new tools and methodologies

V. Troubleshooting

Provide troubleshooting assistance for users regarding logging in to the LMS and accessing courses
Troubleshoot and resolve issues relating to system functionality and software systems
Handle escalated support issues requiring LMS vendor interaction
Collaborate with instructional technologists and designers to resolve LMS access and course content issues

VI. Regulatory Compliance

Maintain accurate FTC training records to ensure compliance with C.F.R. 410.601
Review, update, and correct Enterprise Human Resource Integration (EHRI) information required by OPM
Liaise with the Office of Personnel Management on e-learning initiatives and reporting requirements
Monitor and implement federal training policy changes that may impact FTC’s LMS and learning programs
Develop and generate custom reports on user progress, course completion, and compliance
Provide data insights to support organizational learning strategies

VII. Advisory

Advise the Chief Learning Officer and senior leaders on LMS advancements workforce training trends and design
Recommend policies procedures and best practices to integrate learning technologies into FTC’s workforce development
Provide strategic guidance on LMS use to enhance efficiency and effectiveness in employee learning

KNOWLEDGE & SKILLS

Technical skills including troubleshooting, and understanding of directories, file structures, and systems
Ability with course design and development
Ability to troubleshoot and resolve technical issues
Ability to collaborate with others at all levels of the organization as well as vendors
Ability to communicate complex technical concepts in layman’s terms
Customer service skills, responsive attitude

Strong oral and written communication skills

BACKGROUND

Three (3) years of experience as a Cornerstone LMS Administrator working within the government sector required

EDUCATION

Learning Management System (LMS) Administrator Certification required
Bachelor’s degree preferred

LOCATION

Washington, DC, 20580

TELEWORK

Remote

CLEARANCE

U.S. citizenship is required as it supports the U.S. federal government

CLIENT

Federal Trade Commission (FTC)

TRAVEL

Travel is required

WORK HOURS

40 hours per week
8 hours a day

EMPLOYMENT CLASSIFICATION

Employment Classification Eligibility — Exempt

RELOCATION

Not eligible for relocation benefits

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KMRG, LLC is an Equal Opportunity/Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, ancestry, national origin, age, marital or civil partnership status, mental disability, physical disability, medical condition, pregnancy, maternity status, political affiliation, military or veteran status, genetic information, traits historically associated with race, or any other basis prohibited by federal, state, and/or local law.

Other Considerations. Applicants will be subject to a background investigation. Individual’s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 100% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 100% of the time.

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E-Learning Administrator

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